Discover your 100% YOU with MicroSourcing!
Position: Customer Support Billing Specialist
Work setup: Work from home
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job Overview
Education & Experience
- 1+ years of experience in customer support, billing, payments, e-commerce, or financial technology environments
- Experience working within defined SLAs and performance metrics
Technical Skills (Required)
- Familiarity with payment processing systems, billing platforms, or account management tools
- Comfortable using customer support and help-desk platform that includes analytics and reporting features
- Strong documentation and ticket management skills
Core Competencies
- Strong attention to detail
- Skilled at handling customer escalations with professionalism and empathy
- Proactive problem-solving mindset
- Ability to collaborate effectively with internal teams
Nice to Have (
Not Required)
- Experience with ticketing systems such as Zendesk, Jira service desk, or similar platforms
- Ability to analyze account activity, payment discrepancies, refunds, chargebacks, and transaction errors
Key Responsibilities Alignment
- Actively monitor and manage incoming billing support tickets across multiple channels, including in-app escalations
- Ensure timely responses and resolution within defined SLAs
- Investigate and resolve billing discrepancies, payment failures, and transaction disputes
- Maintain accurate documentation of customer interactions and case outcomes
- Identify recurring billing issues or trends and escalate to leadership as needed
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
