Customer Support Associate

Job Summary:

We are looking for a Crisis Help Desk Call Center Agent to handle inbound calls, assist callers during urgent or sensitive situations, provide professional support, and escalate critical cases as per established procedures.

Key Responsibilities

• Handle inbound customer calls professionally and empathetically.
• Listen actively, assess caller concerns, and provide appropriate assistance.
• Identify urgent situations and escalate them to the relevant teams.
• Maintain accurate call records, case details, and CRM updates.
• Follow established protocols, quality standards, and confidentiality guidelines.
• Remain calm and professional while handling challenging situations.

Requirements

• Previous experience in Call Center, Customer Service, Help Desk, Healthcare Support, or Healthcare BPO is preferred.
• Candidates from the healthcare domain are also welcome to apply.
• Excellent communication, interpersonal, and active listening skills.
• Ability to handle sensitive or stressful situations calmly.
• Basic computer knowledge and CRM experience.
• Willingness to work rotational shifts, including weekends and holidays.