Customer Support Assistant - MRI (BDO Life)

About the Role

We're looking for a detail-oriented professional to support insurance renewal and account servicing activities, ensuring accurate and timely processing of renewals, premium billing, account amendments, cancellations, and non-renewal transactions.

Key Responsibilities:

• Monitor and manage accounts due for renewal
• Process renewal billing, cancellations, amendments, and unpaid accounts
• Prepare and validate non-renewal notices
• Ensure timely and accurate account servicing transactions
• Coordinate with bank partners and internal teams to resolve account concerns
• Support process improvements, UAT, and special projects

Qualifications:

• Bachelor's degree in Business, Finance, Insurance, or a related field
• 2-4 years of experience in insurance operations, policy administration, billing, account servicing, or customer service
• Strong attention to detail and organizational skills
• Excellent communication and stakeholder management skills
• Proficient in Microsoft Office applications
• Willing to work onsite in Ortigas or Makati

Take note that BDO will NEVER ask candidates for payment at any part of the recruitment process, or processing of their job application.