Job Title: Customer Support Administrative Assistant
Location: Remote
Salary Range:850 USD/month (depending on experience and qualifications)
Schedule: Monday – Friday | 8:00 AM – 5:00 PM (CST/PST)
Independent Contractor Position
Own day-to-day customer support and administrative operations for growing U.S.-based businesses. You'll manage customer inquiries, maintain operational records, coordinate schedules, and support structured administrative processes that keep business operations running efficiently.
This role is ideal for professionals with a BPO, call center, or customer service background who are looking for a long-term remote opportunity with consistent U.S. business hours.
Key Responsibilities
Customer Support
- Handle inbound customer calls and inquiries professionally.
- Resolve customer concerns or escalate issues when appropriate.
- Maintain accurate records of customer interactions and follow-up activities.
Administrative Operations
- Manage schedules, records, trackers, and internal documentation.
- Coordinate appointments and operational logistics.
- Process basic invoices and expense tracking using established procedures.
Recruitment Administration
- Post job advertisements using company templates.
- Conduct structured initial phone screenings using scorecards.
- Maintain applicant records and forward qualified candidates to hiring managers.
Qualifications
- 1+ year of experience in customer service, BPO, or call center environments.
- Excellent written and spoken English.
- Strong phone communication and customer service skills.
- Highly organized with strong attention to detail.
- Comfortable following structured processes and checklists independently.
- Reliable internet connection and dedicated remote workspace.
- Available to work during U.S. CST/PST business hours.
Nice to Have
- Experience using CRM systems or scheduling software.
- Familiarity with Google Workspace (Docs, Sheets, Calendar).
- Experience supporting service-based businesses, education, events, or community organizations.
