Customer Support

Amigo Gaming is an ambitious and growing global entertainment player with a unique value proposition for its games. The technology behind slots and their design makes our game product competitive in this fast-growing market. Developing our business in different markets allows us to add a space for a motivated Customer Support Specialist.

This role is focused on handling client and internal requests, maintaining clear and professional communication, preparing accurate reporting, and assisting in the investigation and resolution of operational and technical issues.

Important (Mandatory Requirements)

Residence in: Philippines

Languages: Strong written and spoken English (minimum B2 level, C1 preferred)

Experience: 1–3 years of experience in Customer Support, Technical Support, or similar roles

Responsibilities:

• Handle incoming requests from clients and internal teams via email, chat systems, and ticketing tools (e.g., JIRA)

• Ensure all requests are clearly understood, properly categorized, and assigned to the correct

• Assist in identifying, documenting, and tracking technical and operational issues

• Coordinate with Technical Integration, IT, and other departments to ensure proper investigation and resolution of issues

• Maintain accurate tracking of daily activities, issues, and requests

• Prepare and update reports related to support activities, issue status, and progress tracking

• Follow defined support procedures and workflows in alignment with company standards (ISO, internal processes)

• Ensure that all tasks and requests are traceable and properly documented

• Take ownership of assigned tasks and ensure they are followed through to completion

• Proactively communicate delays, risks, or blockers

• Ensure structured reporting of daily, weekly, and monthly activities, including issue tracking, progress updates, and status visibility

• Maintain and enforce proper documentation standards, including knowledge base updates, FAQs, issue logs, and internal procedures

• Ensure all tasks, requests, and issues are fully traceable and documented with clear inputs, outputs, and outcomes

• Support and enforce process adherence in line with internal procedures and ISO standards (e.g., workflows, escalation paths, communication protocols)

• Drive process organization and consistency across tools such as JIRA, Asana, and communication platforms

• Identify gaps in processes and contribute to continuous improvement and optimization of workflows

• Ensure proper task ownership, status updates, and closure documentation with clear summaries and evidence

• Maintain high standards of structured communication and information flow across teams

Requirements:

• Ability to communicate clearly, professionally, and in a structured manner
• Capable of explaining issues, asking the right questions, and summarizing information effectively
• Basic technical understanding (APIs, integrations, or system flows is a strong advantage)
• Ability to understand and describe technical issues (logs, errors, steps to reproduce)
• Experience working with ticketing systems such as JIRA or similar tools is preferred
• Ability to track multiple tasks and maintain clear status updates
• Experience with reporting (daily/weekly updates, task tracking, or similar)
• Experience working in B2B environments is a strong advantage
• Experience in iGaming, SaaS, or IT-related industries is considered a plus
• High level of responsibility and reliability in daily work
• Ability to take ownership of tasks and follow them through to completion
• Proactive mindset — does not wait for instructions but follows up and asks questions
• Strong problem-solving mindset
• Good time management and prioritization skills

Contract & Work Conditions:

Contract type: Outsourcing (under remote and independent service arrangement)

Work location: Remote strictly limited to candidates currently living in Philippines

Expected start date: 4/05/2026