Customer Success Specialist (Real Estate)

Job Title: Customer Success Specialist (Real Estate) - (HR83177)

Location: Remote (South Africa, Philippines and Nigeria preferred)

Salary Range: 2300 USD/month

Work Schedule: Monday to Friday, 9:00 AM – 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

About the Company:

Sagan represents innovative tech-enabled solutions and financing tools for the real estate industry, empowering real estate agents, brokerages, and lenders to scale their businesses and deliver seamless cash-offer solutions to sellers.

Position Overview:

The Customer Success Specialist serves as the primary liaison for real estate agents using our proprietary cash offer program. This role is focused on inbound agent support, coaching, onboarding, and follow-up plus introducing new subscribers to our lead generation platform through simple product walkthroughs.

Key Responsibilities:

• Act as the main point of contact for real estate agents using the cash offer program, answering inquiries via email and phone.
• Guide and coach real estate agents on effectively presenting cash offer options to home sellers.
• Follow up consistently with agents to maintain deal momentum toward finalized offers.
• Conduct introductory product demos for newly onboarded subscribers, walking them through the lead generation platform and answering their questions.
• Support newly onboarded subscribers through initial platform setup and integration.
• Maintain fast, high-quality communication across written and spoken channels.

Qualifications:

• 2+ years of experience in Customer Success, Account Management, or Customer Support (Real Estate, PropTech, or SaaS preferred).
• Near-perfect written and spoken English, with strong conversational coaching abilities.
• Tech-proficient and a quick learner, comfortable picking up new software and platforms.
• Comfortable working in a fast-paced remote environment.
• Strong organizational skills and familiarity with CRM systems and communication platforms.

Nice to Have:

• Prior experience working directly with U.S. real estate agents, brokerages, or mortgage lenders.
• Previous experience presenting software/platform demos.