Customer Success Specialist

Ready to Lead with Impact in Education

We are not just reimagining educationwe are actively transforming it. With over 1,500 students thriving in our WASC-accredited, fully online learning environment, we are equipping the next generation with both academic excellence and the real-world skills they need to succeed.

We are now looking for a Customer Success Specialist with flawless English communication skills to help elevate and enrich the family experience.

Your Role

As a Customer Success Specialist, you will play a key role in shaping how families engage with our learning community. You will provide outstanding support, guide junior team members, and collaborate across departments to continuously improve our customer success processes. Your insight and leadership will directly contribute to family satisfaction and student success.

What You Will Do

• Lead the customer journey: manage onboarding, engagement, and retention to ensure families feel fully supported and valued from day one.
• Support with precision: respond to parent inquiries with clarity, empathy, and professionalismalways in perfect English.
• Handle complex issues: serve as an escalation point for challenging situations, resolving them with care and efficiency.
• Mentor and guide: provide coaching and feedback to junior support staff, raising the overall quality of service delivery.
• Drive continuous improvement: identify trends, suggest solutions, and collaborate internally to refine systems and enhance the customer experience.

Why You Will Love It Here

• A mission-driven setting where your work has a real impact.
• Opportunities to lead, grow, and help shape the future of online education.
• A supportive, collaborative remote team that values initiative and expertise.
• Clear pathways for career development and a culture of continuous learning.

If you are a confident communicator with a strong background in customer success and impeccable English, we would love to hear from you. Come be part of something transformative.