Customer Success Specialist playing a crucial role in managing the customer lifecycle
and ensuring customers remain satisfied with the services and solutions delivered. As a
Customer Success Specialist, the role involves working with the sales team, identifying
opportunities to enhance the customer experience, and recognizing opportunities for
further business growth.
Duties And Responsibilities
- Maintain an active and positive relations with customers, partners, suppliers, and other relevant parties
- Address customer concerns and recommend possible solutions to the company's stakeholders for a
timely issue resolution
- Monitor the customer experience from onboarding, after-sales support, and retention/ renewal of
contract
- Coordinate and conduct periodic customer satisfaction surveys
- Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions,
keeping up-to-date on the customer experience by monitoring solution performance and support
Experience
- Coordinate with relevant teams and departments to ensure a positive customer experience through the
effective and timely delivery of projects and services
- Collaborate with the sales team to ensure subscription renewals and the overall growth of customer
accounts
- Check the technical documents/requirements, for compliance, completeness and cohesiveness, to be
submitted in support of request for payment requirements
- Check status of request for payment with project end-users, in relation to the completeness and
acceptance of the documentary requirements submitted; revise and/or provide additional documents, as
needed.
MINIMUM QUALIFICATION
- Bachelor's Degree in Business, Marketing, IT, or equivalent
- Ideally at least 2 to 3 years of experience in a B2B sales, account management, or customer success
role
- Experience working in the IT industry is a plus
- Experience working with enterprise and government accounts is a plus
- Has a customer-first mindset and an advocate of excellent customer experience
Code- DRMI-00398
