Customer Success Specialist

About Atlas Technologies

We're building the future of recruitment technology from the ground up. Atlas is a new end-to-end recruitment platform designed to help agencies generate 50% more revenue through automating all the low value admin and supercharging business development

Founded by repeated entrepreneurs who previously scaled a business to $40M+ in revenue, we're now scaling our sales team to deal with an obscene amount of inbound

Our mission is simple: To become the system of record for modern recruiters. But perhaps more important, we want our colleagues to truly feel a part of this company. Which is why the founder has donated half his equity to the team! This will be the last job you need to work at

We believe deeply in our values, and we expect anyone joining us to be aligned with them. You can read them here: https://bit.ly/recruitwithatlas-values

For that, we are looking for our 1st hire in Philippines, to join in the Customer Success & Support Team.

What you'll be doing

Once someone signs up with Atlas, it's your job to ensure a great customer experience.

• Support customers day-to-day by handling questions and issues through our service desk stack (primarily Intercom), often using short Loom videos to explain solutions clearly.
• Proactively engage with users by sharing tips, best practices, and quick check-ins that help them get more value from the platform.
• Jump on video calls when needed to resolve more complex issues that are difficult to solve via chat.
• Collaborate with the Product and Engineering teams by capturing feedback and flagging bugs with clear, concise reproduction steps.
• Work with urgency-our customers rely on Atlas to do their jobs, so fast, high-quality responses are a must.

Your outcomes

• Increased number of active users on the platform.
• High customer satisfaction (CSAT) scores.
• Rapid first-response and resolution times.
• Consistently happy customers who become Atlas advocates.

Who you are

• At least 5 years of customer support experience for a software or SaaS B2B product. This isn't simple software such as online marketplaces but rather complex B2B systems such as CRMs.
• Near fluency in English. You're comfortable drafting clear, friendly messages or using GPT tools to polish them.
• You thrive - or are excited to thrive - in a fast-growth, start-up environment and can articulate why.
• You prefer learning by doing and don't need a rigid training programme.
• You believe that generative AI is the next dot-com era and have likely experimented with small AI projects for fun.
• Familiarity with Intercom or Loom is a plus.

Salary + Location

• We are looking for varying levels and so we will endeavour to be attractive for every level. Let's have the discussion
• The role would start off as remote

Interview Approach

1. Initial screening with an Operations colleague (30 minutes)
2. Call with the Head of Customer Success (30 minutes)
3. Cognitive assessment (20 minutes)
4. Interview with the Co-founder (30minutes)
5. Offer

Thanks for reading until the end - looking forward to your application.

- The Atlas Team