Customer Success Specialist

Key Responsibilities:

1. Renewal & Contract Administration

2. Purchase Order & Contract Processing

3. Reporting, Dashboards & Smart Trackers

4. Presentation & Document Creation

5. Performance Monitoring

6. Coordination & Support Across Departments

7. Campaign & Client Communication Support

Qualifications & Requirements:

Bachelor's degree in Business Administration, Marketing, Operations, Communication, or related field.

25 years of experience in administrative support, sales operations, customer success support, or project coordination.

Experience in BPO, Shared Services, IT, Engineering, or Staffing industries is a plus.

Technical Skills

Strong proficiency in:

Microsoft PowerPoint

Excel/Google Sheets (advanced formulas, dashboards, automation)

Word/Google Docs

CRM or CS tools (Salesforce, HubSpot, Monday, Asana, or similar)

Ability to create data-driven presentations and automated trackers.

Soft Skills

Strong attention to detail and organizational skills.

Excellent communication and documentation skills.

Agile, proactive, and able to manage high volumes of tasks.

Strong coordination skills with multiple stakeholders.

Ability to work under pressure and meet deadlines.

High level of professionalism and integrity.