About the Role
The Customer Success & Solutions Specialist supports customers across the APAC region, on StormGeo RAS Services and associated solutions.
This role serves as a key point of contact for customers—understanding their needs, providing guidance, resolving enquiries, and helping them gain greater value from StormGeo's services. The specialist will build strong customer relationships and work closely with internal teams to deliver positive and consistent customer experience. This role will also contribute to improvements in customer service, internal processes, and the use of AI.
This role can be based in any one of our APAC offices.
Main Responsibilities
- Manage customer enquiries received through the Shipping Support Queue, providing timely and accurate responses.
- Supporting new clients and ensuring smooth roll out of services
- Take ownership of customer issues, coordinate follow-up, and escalate complex cases when required.
- Guide customers on StormGeo services, recommending appropriate solutions based on their needs.
- Build positive customer relationships through proactive engagement, clear communication, and regular follow-up.
- Validation checks and investigating identified discrepancies for APAC customers
- Support the training and improvement of AI models
- Identify opportunities to improve customer-service processes through AI, automation, and other efficiency initiatives.
- Support Sales and Customer Success activities by providing product knowledge and solution guidance.
- Cross collaboration addressing customer needs and support company projects.
- Gather customer feedback and report recurring issues to support service improvements.
- Participate in team training, knowledge sharing, and continuous improvement initiatives.
Core Requirements
- Fluent spoken and written English, proficiency in spoken Mandarin is an advantage.
- Strong communication and interpersonal skills.
- Customer-focused, proactive, and able to build positive working relationships.
- Strong analytical and problem-solving skills, with good attention to detail.
- Good organizational and time-management skills, with the ability to manage multiple priorities.
- Knowledge of commercial shipping and vessel operations is desirable.
- An interest in AI, automation, and process improvement.
- Proficiency in Microsoft Office applications.
- Collaborative team player with a willingness to learn and develop.
Company Offers
- Global mission - Every day, we enable our clients to navigate a changing environment by unlocking the value of data.
- Smart, creative, and innovative environment, where you'll work alongside a talented and supportive team of professionals.
- Hybrid Work Model.
- International development opportunities to support your professional growth.
If you're a skilled Customer Success & Solutions Specialist with a passion for impactful decisions and working with a dynamic team, apply now to join StormGeo!
We value diverse perspectives and welcome candidates from all backgrounds and industries. StormGeo offers a stimulating international environment where we challenge, encourage, and support each other. Get a glimpse of our culture and what it's like to be part of our team by watching this short video: StormGeo.
How to Apply: To apply for the position, kindly utilize the provided application link. It's important to note that applications and CVs submitted via email will not be considered. We will be reaching out to suitable candidates continuously, so we encourage you to submit your application promptly if you are keenly interested.
