Who We Are
GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.
The Opportunity
We are looking for a proactive and detail-oriented Customer Success Representative to manage the end-to-end client journey for our studio operations. This is a high-impact role where hospitality meets sales operations; you will be responsible for handling 50+ daily inquiries while executing strategic workflows that convert trial users into loyal members. Beyond daily messaging, you will serve as an operational backbone by managing instructor payroll data and supporting marketing campaigns. If you are an ambitious communicator who excels at multi-tasking across WhatsApp, email, and booking systems, we want to hear from you.
What Your Day-to-Day Will Look Like
- Omnichannel Support: Manage high-volume daily customer inquiries (50+) across email and WhatsApp with a focus on accuracy and timely response.
- Client Journey Execution: Drive retention and growth by sending welcome messages, post-visit check-ins, and promotional follow-ups according to structured lifecycle flows.
- Sales Conversion: Proactively guide trial customers toward memberships, credits, and consultations to meet studio growth targets.
- Operational Reporting: Extract attendance data from booking systems and maintain spreadsheets for accurate instructor payroll calculations.
- Booking Coordination: Manage booking links and provide expert guidance to clients regarding studio services, packages, and membership tiers.
- Marketing Assistance: Support the internal team and marketing agency with email campaign scheduling and customer list organization.
What You Bring
- Experience: 2+ years of professional experience in customer support, client success, or administrative coordination.
- Communication Mastery: Exceptional written English skills; you can navigate client interactions with professionalism and warmth.
- Data Literacy: Strong proficiency in Google Sheets/Excel, including data entry, organization, and the use of basic formulas.
- System Agility: Ability to quickly learn and navigate CRM or booking platforms (e.g., Mindbody, Eversports) and messaging tools like WhatsApp.
- Reliability: High attention to detail with the ability to manage multiple concurrent tasks and follow-through on complex workflows.
- Availability: Ability to work Central European Time (CET) hours (e.g., 12:00 PM – 9:00 PM CET).
Bonus Points if:
- You are fluent in German (a strong plus).
- You have experience in the boutique fitness, wellness, or hospitality industries.
- You have prior experience supporting payroll or operational reporting.
- You have a basic understanding of sales funnels and customer lifecycle marketing.
What We Offer
At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.
We support your life inside and outside of work with a comprehensive benefits package:
- Fully Remote: 100% Remote work environment, never fight traffic again
- Health Coverage: HMO or Healthcare Stipend (depending on location)
- Time to Recharge: 7 Paid Holidays and 6 PTO days/year
- Family First: Dedicated Maternity and Paternity Leaves
We offer additional incentives for go-getters and proven performers!
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus ($100 at 1 year; $200 at 2 years)
- Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client
Your Application Roadmap
You've applied, now let's get to work. Here's the play-by-play:
- Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
- Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
- Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
- Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine - it's the final step for many of our roles!
Depending on the client, there are sometimes 2 additional steps:
- Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
- Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!
Join our 100% remote global team today, and grow with GrowthAssistant!
GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
