Job Qualifications:
- College Graduate
- Minimum of 10 years experience in customer success, technical support, or account management in cybersecurity.
- At least 2 years in managerial role
- Project management skill is required for this role
- Preferably with business acumen
Technical Skills:
- Strong understanding of data security and privacy principles, standards, and regulations.
- Familiarity with data protection mechanisms such as encryption, tokenization, and access controls.
- Experience with cybersecurity tools and technologies (e.g., DLP, IAM, encryption solutions).
- Knowledge of privacy regulations and frameworks (e.g., GDPR, CCPA, NIST Privacy Framework).
Soft Skills:
- Excellent analytical and problem-solving abilities with strong attention to detail.
- Exceptional verbal and written communication skills.
- Ability to work collaboratively with cross-functional teams and stakeholders.
Certifications related to Cybersecurity (Preferred but not required)
Key Responsibilities:
- Design and implement customer success strategies to enhance satisfaction and retention.
- Identify and pursue opportunities for customer growth and account expansion.
- Lead initiatives to improve customer retention and drive upselling efforts.
- Ensure customers realize value through effective product adoption and utilization.
- Analyze customer data and feedback to continuously improve customer experience.
- Communicate proactively with customers to understand their needs, challenges, and goals.
- Build and maintain strong relationships with internal teams, customers, and external vendors.
- Optimize client onboarding processes to ensure smooth and engaging experience.
- Evaluate and enhance tutorials, documentation, and communication channels.
- Act as a liaison between customers and internal teams to resolve issues and align expectations.
- Address customer inquiries and complaints with professionalism and diplomacy.
- Collaborate with cross-functional teams to ensure customer success across all touchpoints.
- Develop deep expertise in product features, use cases, benefits, and licensing models.
- Clearly articulate the value proposition of cybersecurity products and services.
