- Be part of a global leader in B2B Marketing as a Service (MaaS).
- Leverage your career in Customer Success Management.
About Our Client
We are working with a global leader in B2B Marketing as a Service (MaaS), a subscription-based alternative to traditional B2B marketing delivery models. Offering AI-enabled B2B marketing talent and strategic consulting. Their mission is to improve marketing performance with powerful, data-driven campaigns that help businesses create more visibility, generate leads, and increase competitive advantage.
Job Description
As a Client Services Partner, you will bring strategic maturity and operational depth to managing high-complexity and enterprise-level accounts with a primary focus on client health, stakeholder engagement, and value realization.
- Own and manage a portfolio of accounts (primarily Manager/Foundation tier) with responsibility for satisfaction, delivery health, and retention.
- Support Client Partners on key strategic accounts by owning assigned work streams, deliverables, or service areas.
- Coordinate on boarding activities, client communications, project timelines, and reporting workflows to ensure a smooth and consistent delivery experience.
- Monitor account performance metrics (e.g. TTFV, CSAT, delivery quality) and surface actionable insights, risks, or opportunities for Client Partners.
- Build trusted relationships with client stakeholders by responding to questions, tracking progress, and ensuring alignment to expectations.
- Document and evolve internal processes, templates, and on boarding playbooks to support operational excellence and scale.
- Represent the client voice and operational needs in internal delivery conversations and status forums.
- Surface and act on client signals to unlock new areas for value creation and account growth.
The Successful Applicant
- 5-7 years of experience in client success, project management, or marketing operations roles (services, agency, or B2B environment preferred).
- Experience managing client communications, onboarding, and delivery coordination across cross-functional teams.
- Strong command of marketing operations, KPIs, and platform workflows.
- Demonstrated leadership on accounts or mentorship of junior team members.
- Must be living in Metro Manila.
- Salesforce and Monday.com experience is a plus.
What's on Offer
- Flexible working arrangement.
- Be part of a collaborative and creative environment, prioritizing employee engagement, and retention while offering opportunities for growth and long-term success.
- Client-centric approach and impact.
Contact: Lucellina Cabrera
Quote job ref: JN-072025-6797281
