Full-Time | APAC Division |
Location: Remote (APAC-based candidates preferred; Philippines a strong plus)
Work Schedule: MondayFriday | Between 7:00 AM 6:00 PM EST
We are partnering with LTVplus to hire a highly driven Customer Success Manager with a strong focus on payment recovery and revenue retention across the APAC region.
This role goes beyond traditional customer success. It's ideal for someone who is comfortable working with data, reviewing performance reports, handling client objections, and using numbers to drive smarter decisions and stronger outcomes.
About the Role
As a Customer Success Manager, you will be at the center of client relationships, with a specific focus on payment recovery initiatives and revenue optimization. You'll manage client accounts, analyze recovery performance, ensure reporting accuracy, and work closely with internal teams to deliver measurable results.
You'll also act as a strategic partner to clients, clearly explaining data, addressing concerns, and proactively recommending improvements based on performance trends.
What You'll Be Doing
You will:
- Manage and grow assigned client accounts with a primary focus on payment recovery and revenue retention
- Act as the main point of contact for clients, providing strategic guidance and regular performance updates
- Review, validate, and analyze reports shared by internal teams to ensure data accuracy and consistency
- Create, maintain, and present detailed performance reports using Excel, Google Sheets, or similar tools
- Monitor recovery metrics, identify trends and gaps, and recommend data-backed improvements
- Handle client objections related to recovery outcomes, performance, or data discrepancies with confidence
- Collaborate with internal teams to ensure recovery strategies align with client goals and LTVplus standards
- Support forecasting, performance reviews, and business recommendations using data-driven insights
- Ensure all recovery-related processes meet agreed SLAs, targets, and operational standards
What We're Looking ForMust-Haves
- Proven experience in Customer Success, Account Management, or a similar client-facing role
- Strong analytical mindset and comfort working with numbers and performance data
- Hands-on experience with Excel, Google Sheets, or reporting tools
- Ability to review data critically, spot inconsistencies, and ask the right questions
- Excellent verbal and written communication skills, especially when explaining performance and results
- Strong problem-solving and objection-handling skills
- Ability to work independently while collaborating effectively with cross-functional teams
Nice-to-Haves
- Background in sales-focused accounts, collections, payment recovery, or revenue-related roles
- Experience working with recovery metrics, churn prevention, or revenue optimization
- Familiarity with payment systems, billing workflows, or subscription-based business models
Who You Are
You're someone who builds trust through clarity and results. You're comfortable having data-driven conversations, handling tough questions, and turning numbers into actionable insights. You enjoy working closely with clients and internal teams to improve outcomes and protect long-term revenue.
What's In It For You
- Competitive salary
- Paid Time Off (PTO)
- Annual appraisals and performance reviews
- Health benefits
- Fully remote work setup
- Supportive, collaborative team culture
- Regular company events
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