Work set-up: Hybrid
Work Schedule : Night Shift
Work Location : BGC, Taguig
Positions Overview:
The Manager, Customer Onboarding and Implementation is responsible for translating onboarding strategy into consistent, measurable execution across a team of Onboarding Managers and Onboarding Associates.
This leader owns delivery governance, process adoption, portfolio health, and first-line escalation management - ensuring onboarding is predictable, scalable, and customer-outcome driven.
Job Responsibilities:
- Communication: Excellent verbal and written communication skills in both Japanese and English, enabling clear information sharing with customers, influencing internal teams, and understanding and addressing customer needs.
- Problem-Solving: Quick thinking and resourcefulness to identify and resolve risks to projects and/or customer issues efficiently and effectively
- Project Management: Organizational skills to manage multiple onboarding projects and timelines, ensuring customers are on track for success
- Adaptability: Flexibility to adjust plans and strategies based on customer feedback and changing business needs.
- Time Management: Managing multiple timelines efficiently to meet delivery schedules.
- Customer-Focused: Understanding customer needs and perspectives to ensure the product meets their expectations.
- Continuous Learning: A commitment to staying updated with the latest methodologies and industry standards.
Required technical skills/experience
- 3-5 Years of work experience required within software, project management, and/or customer success
- 5 years experience in Specific EHS modules and regulatory and/or sustainability reporting
- Proficiency in software such as, JIRA, Salesforce, Microsoft Office Suite,
- Data Analysis: Ability to interpret customer data, including usage patterns and feedback, to identify trends and inform strategy
- Understanding of software development life cycles and methodologies like Agile and Scrum, using tools such as Trello or Asana.
- Communication: Excellent verbal and written communication skills in both Japanese and English, enabling clear information sharing with customers, influencing internal teams, and understanding and addressing customer needs.
- Project Management Tools: Experience using software such as Asana or Smartsheets to manage tasks, projects, and timelines effectively
- Knowledge of tools and metrics for tracking customer health, satisfaction, and engagement levels
- Communication platforms: proficiency with digital communication tools such as Microsoft teams, and zoom for virtual meetings and customer interactions.
- Ability to coach and review the work of lower-level professionals
- Technical aptitude: Ability to quickly learn industry and product offerings, include comfort with AI tools.
