Customer Success Manager (HCM Transformation)

As a Customer Success Manager at Darwinbox, you'll manage strategic client relationships, drive HRMS adoption, and ensure customer success by increasing product usage and identifying growth opportunities. You'll collaborate with cross-functional teams to deliver value and align with business objectives.

About Darwinbox:

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Why Darwinbox

The rate at which our product and market presence are growing is unprecedented. We're a Rocketship. We're not planning on slowing down anytime soon. And that's why we need you! You'll experience a culture of:

• Disproportionate Rewards
• Accelerated Growth
• Wellbeing First
• Nurtured Learning
• Life-long Relationships

Role Responsibilities:

• Establish and nurture relationships with key stakeholders such as CHROs, functional heads and client spocs.
• Develop and execute strategic account plans aligned with business objectives for all accounts.
• Increase product adoption and create upsell and expansion opportunities.
• Plan and deliver interventions to quantify and showcase the Return on Investment (ROI) and value delivered to clients.
• Conduct quarterly business reviews with enterprise clients to ensure engagement and value delivery.
• Collaborate with multiple cross-functional stakeholders, including sales marketing, product development to ensure a cohesive customer experience and product roadmap.

Requirements:

• MBA/PGDM (preferably in HR) or relevant work experience after graduation.
• 7+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles.
• Understanding of Technology systems. HRMS system implementation and understanding would be preferred.
• Good in MS Excel, Word and PowerPoint.
• Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch.

You will thrive in this role and Darwinbox if you are –

• A hustler who can work in a fast-paced environment and stretch themselves.
• Responsible and take complete ownership of projects and team assigned to you curious and can learn things fast.
• Analytical and can solve problems on-the-go.
• Diligent and can track action items, follow-up, ensure smooth delivery, and manage project documentation.
• A people's person who can manage and mentor a team, as well as communicate well and get along with internal and external stakeholders across functions to get things done.