We are a profitable organization is seeking a Customer Success Manager who thrives in a fast-moving, entrepreneurial environment. This role owns and nurtures relationships with key customers across the Philippines driving long-term engagement and value through partner-style marketing, storytelling, and customer engagement.
This opportunity is ideal for someone who is independent, resilient, and motivated by building trusted relationships that create meaningful, positive impact
.
What You'll
Do
1. Own Partner Relationsh
- ipsServe as the primary relationship owner for a portfolio of key custome
- rs.Lead onboarding experiences that establish trust, clarity, and long-term alignme
- nt.Host strategic business reviews, aligning internally and supporting partners with stakeholder buy-
- in.Anticipate customer needs, surface insights, and proactively propose engagement strategies that deepen value and impa
- ct.Stay informed on sustainability and market trends to advise partners with credibility and foresig
ht.
2. Partner Engagement & Marketing Collabora
- tionDrive engagement through initiatives such as social media collaborations, joint marketing calendars, community visits, case studies, and employee or retailer engagem
- ent.Advise partners on how to translate impact outcomes into meaningful visibility and brand va
- lue.Collaborate closely with the marketing team to scope and deliver customer and partner initiati
- ves.Develop clear creative briefs to bring partner stories and campaigns to l
ife.
3. Operational Excel
- lenceContinuously improve customer success processes and playbooks, increasing efficiency and scalabi
- lity.Proactively identify risks or misalignment and guide resolution with professionalism and cla
rity.
Who Y
- ou AreYou have 5+ years of experience in customer success, account management, or partnerships, ideally in a B2B, impact-driven, or agency enviro
- nment.You understand partner-style engagement and social media activation and can confidently advise customers on how to communicate value and i
- mpact.You are highly independent, proactive, and resilient, comfortable taking ownership and navigating ambi
- guity.You balance strategic thinking with strong execution, improving systems while delivering day-to-day re
- sults.You communicate clearly, build trust easily, and manage stakeholder relationships with confidence and em
- pathy.You bring a growth mindset and are motivated by contributing to meaningful, long-term i
mpact.
Why J
oin UsYou'll join a collaborative, purpose-driven team that is reimagining how business, environment, and humanity intersect. Together, we turn waste into worth, empowering communities and transforming
lives.
Screening
ProcessWe want to ensure that all applicants have a fair and equal chance, so we're using a TestGorilla assessment (https://www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job in
terview.
Ready to join our team Start by clicking the li
nk below.https://app.testgorilla.com/s
/a25tg0ti
Equal Opportunity
Statement:We are committed to creating an inclusive and diverse workplace. All qualified applicants will be considered for employment regardless of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, or any other legally protect
ed factor.
