Role & Responsibilities
Account Strategy
What you will do
- Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.
- Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
- Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.
- Forecast and track key account metrics, including revenue, retention, and satisfaction.
Relationship Building
- Build deep, trusted partnerships with senior stakeholders across top accounts.
- Proactively engage to understand evolving business needs and strategic priorities.
- Strengthen credibility through insight-driven recommendations and consistent follow-through.
Revenue Generation
- Identify and execute upselling and cross-selling opportunities to drive account expansion.
- Lead contract negotiations to maximize revenue, profitability, and long-term value.
- Partner with leadership to shape commercial strategy and account growth plans.
Customer Success
- Guide clients through their journey from activation to adoption, growth, and advocacy.
- Monitor account health and address risks proactively.
- Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.
Market Intelligence
- Stay informed on industry trends, competitor movements, and customer insights.
- Leverage market data to refine account strategies and uncover growth opportunities.
Ideal Candidate
- Strong Key Account Management / Customer Success Profiles
- Mandatory (Experience) – Must have 3+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets.
- Mandatory (Tech skill 1) – Must have strong commercial acumen, negotiation, and strategic problem-solving, with a clearly analytical, data-driven approach to managing accounts.
- Mandatory (Tech skill 2): Must have proven experience in renewals, retention, upsell, cross-sell, and expansion within assigned accounts
- Mandatory (Tech skill 3): Must have experience handling contract renewals, pricing discussions, and negotiation ownership
- Mandatory (Tech skill 4) – Must have startup / lean-team experience and demonstrated ability to handle high pace and high account volume
- Mandatory (Tech skill 5) – Proficiency with CRM tools, project management, and data analysis.
- Mandatory (Company) – B2B SaaS companies. Candidates with solid hands on experience in customer retention / account expansion for D2C e-commerce brands will be considered irrespective of the SaaS company background
- Preferred (Background) – Engineering / technical background, or strong technical fluency explicitly valued by the client
- Preferred (Functions) – Hands-on with QBRs, account strategy/forecasting (revenue, retention, satisfaction), and upsell/cross-sell-led account expansion.
Skills: saas,customer,metrics,negotiation,renewals,strategy,account expansion,revenue,management
