Customer Success Manager

Client Onboarding and Transition Management:

Lead clients through the onboarding process, ensuring a seamless integration of our managed services and software solutions.

Facilitate a smooth transition from the acquisition phase to the delivery phase, ensuring client expectations are met and exceeded.

Client Relationship Management:

Cultivate strong relationships with clients, acting as their main point of contact and ensuring their ongoing satisfaction.

Conduct regular check-ins to assess client needs, address concerns, and identify areas for improvement.

Software Adoption:

Collaborate with clients to understand their business objectives and align our software solutions to meet those goals.

Drive software adoption and usage, showcasing the value of our solutions in addressing client challenges.

Upsell Opportunities:

Identify opportunities for upselling based on a deep understanding of client requirements and industry trends.

Work closely with the sales team to present upsell proposals and expand the scope of our managed services and software offerings.

Client Advocacy:

Foster client advocates who can provide testimonials, case studies, and references. Encourage and facilitate client participation in industry events, webinars, and user groups.

Client Satisfaction:

Monitor and measure client satisfaction through surveys, feedback, and ongoing interactions.

Develop and implement strategies to enhance client satisfaction and address any concerns promptly.

Client Health Monitoring:

Proactively monitor client health metrics and take corrective actions to prevent potential issues and ensure long-term partnerships.

Utilize client feedback to contribute to continuous improvement of our software solutions.

Renewal Management:

Ensure timely contract renewals and navigate potential challenges.

Implement retention strategies to minimize churn and maximize client retention. Performs other duties as necessary.

Job Qualifications:

Bachelor's Degree in Business Administration, Sales or other relevant fields

At least 2 years work experience as a sales and/or account manager

Proven sales and client management track record

Data-driven and highly analytical

Strong leadership and negotiation skills

Proficient in Microsoft Office applications, CRM software, and Google tools

Excellent organizational skills & interpersonal skills

Excellent written and verbal communication