Customer Success Manager

Customer Success Manager

Pasig Ortigas, Philippines

Nighshift | Onsite | Full-Time

Your clients don't just need a vendor — they need someone in their corner, and that's you. As a Customer Success Manager, you'll own a portfolio of Riskonnect clients, driving adoption, retention, and growth through real relationships and data-backed strategy.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

As a Customer Success Manager, you'll be the primary point of contact for a portfolio of Riskonnect clients — driving adoption, managing renewals, and spotting growth opportunities. You'll turn data-driven insight into stronger relationships and help every client get more value out of their investment in Riskonnect.

WHAT YOU'LL DO

Client Health & Adoption

• Ensure good customer health across your client book
• Execute ongoing adoption improvement plans (onboarding, web training, email campaigns, etc.)
• Understand, document, and monitor customer outcomes
• Recommend and coordinate lifecycle improvements

Renewals & Growth

• Manage client renewals and build strategies to retain and grow accounts
• Identify upsell and cross-sell opportunities
• Partner with Account Executives for QBRs and growth strategies

Relationship & Stakeholder Management

• Maintain regular contact with key stakeholders; schedule stewardship meetings
• Map stakeholders to personas and tailor engagement accordingly
• Translate client needs into actionable solutions across the organization

Issue Resolution & Reporting

• Drive resolution of identified issues and escalate when necessary
• Execute corrective action plans for at-risk customers
• Track and report on results from action plans
• Manage feature request feedback loop

Collaboration

• Collaborate with Success Consultants on client requests and attend status meetings
• Stay informed on Riskonnect products and industry trends

A BIT ABOUT YOU

Must-Haves

• 5+ years in a customer-facing role within Enterprise Software or SaaS
• Proven ability to track and organize action items across 20–30 enterprise clients
• Skilled in managing stakeholder relationships using remote/virtual tools
• Experience developing senior-level client relationships
• Ability to analyze customer behavior and recommend adoption strategies
• Strong written and verbal communication skills, with sound judgment and decision-making

Good-to-Haves

• 5+ years of experience in the Insurance or SaaS industry
• Analytical, process-oriented approach to managing a client portfolio
• Prior exposure to risk management, compliance, or GRC platforms

WHY JOIN THE A-TEAM

Come for a career, stay for the fun!

Here's what's waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year
• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service
• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off Credits annually, with leave credits convertible to cash
• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions
• Entrepreneurial Energy: Think like an owner. Solve like a founder
• Fast with Intent: We move fast and deliver real results
• Laugh and Learn: We don't take ourselves too seriously, just our results

What are you waiting for Come for a career, stay for the fun!