Customer Success Lead, Enterprise Solutions
Philippines Remote | Full-Time | U.S. Morning Overlap
Why This Role Matters
AltitudeIQ is building a new generation of agentic enterprise software focused on making complex enterprise work smarter, faster, and less dependent on traditional manual approaches.
As Customer Success Lead, Enterprise Solutions, you will work closely with our U.S. Customer Success, Product, and Engineering teams to help enterprise customers successfully adopt AltitudeIQ and turn our technology into meaningful business value.
This is not a traditional account management role, and it is not an outsourced implementation role.
We are looking for someone who understands SAP, enterprise data, and complex transformation programs and can use that experience to help customers and System Integrators work more effectively with our products. You will be hands-on enough to understand what the customer is seeing, challenge an approach when needed, and help them determine the right next step without taking ownership of their implementation work.
You will join a fast-moving, agentic-first startup where Customer Success has a direct voice in how the product evolves.
What You'll Own
- Partner with U.S. Customer Success leaders to support onboarding, adoption, and ongoing success for enterprise customers.
- Build strong working relationships with customer teams and their System Integrators.
- Help customers understand how to use AltitudeIQ effectively across enterprise data, Data Quality, migration, and related transformation use cases.
- Guide customers and SIs on product configuration, rule design, validation approaches, and best practices.
- Work with customers to analyze platform results, identify meaningful findings, and determine appropriate next actions.
- Bring SAP and enterprise data knowledge into customer conversations, including understanding tables, fields, business rules, data relationships, and common transformation challenges.
- Review customer-created rules or configurations and guide whether they align with the intended business requirement and methodology.
- Help customers validate results and investigate situations where outcomes do not match expectations.
- Maintain a clear boundary between Customer Success and delivery. We enable the customer and SI to configure, validate, and use the platform successfully. We do not become their implementation team.
- Identify adoption risks, recurring questions, and product friction and bring those insights back to Product and Engineering.
- Partner with Product and Engineering to reproduce issues, test improvements, validate new functionality, and help ensure releases solve real customer problems.
- Use AI tools daily to accelerate analysis, documentation, customer preparation, testing, and problem solving.
- Develop reusable enablement materials, examples, best practices, and knowledge content that make customers and the broader Customer Success team more effective.
- Help establish the operating model for our growing Philippines-based customer organization and provide coaching and leadership as the team expands.
- Maintain meaningful overlap with U.S. business hours so you can collaborate directly with customers and the broader AltitudeIQ team.
What We're Looking For
We are looking for someone who has worked close enough to enterprise transformation to understand what customers are actually dealing with.
The right person may come from consulting, SAP implementation, enterprise data, application support, data migration, MDM, Data Quality, or enterprise software.
Strong candidates will typically bring:
- 7–10+ years of experience across SAP, enterprise data, consulting, enterprise software, Customer Success, or related roles.
- Experience working directly with enterprise customers, ideally as part of SAP or ERP transformation programs.
- Strong functional understanding of SAP and familiarity with common enterprise data domains such as Customer/Business Partner, Vendor, Material, Finance, or related objects.
- Experience with Data Quality, Data Migration, Master Data Management, Data Governance, or related enterprise data disciplines.
- Practical experience analyzing data, understanding business rules, investigating unexpected results, and helping teams validate whether data meets business requirements.
- Experience across several stages of the transformation lifecycle, such as requirements, functional design, build, testing, mock cycles, data validation, cutover, go-live, or hypercare.
- Familiarity with platforms such as SAP Data Services/BODS, Syniti, Informatica, SAP MDG, Precisely/Winshuttle, Ataccama, or comparable enterprise data technologies.
- Strong communication skills and the ability to explain technical or data-related issues clearly to both business and technical users.
- Good judgment about when to advise, when to investigate, when to involve Product or Engineering, and when the customer or SI needs to own the work.
- A genuine interest in AI and a willingness to learn new tools and new ways of working.
Experience with Accenture, Deloitte, EY, PwC, IBM, Capgemini, NTT DATA, Cognizant, Infosys, Wipro, TCS, SAP, Syniti, Informatica, or similar enterprise technology organizations is valuable, but not required.
Why AltitudeIQ
AltitudeIQ is an agentic-first startup building enterprise software around problems our team and customers have experienced firsthand.
You will work directly with our U.S. team, enterprise customers, Product, and Engineering rather than operating inside a traditional offshore delivery model. You will have the opportunity to become deeply involved in our products, influence how they evolve, and help establish how AltitudeIQ supports customers globally as we grow.
We are looking for people who want more than another consulting project or support queue. We want curious people who take ownership, understand enterprise problems, and want to help build a better way to solve them.
Full-time employees are eligible for stock options, allowing you to participate in the long-term value of the company you are helping build.
Bring your enterprise experience, get closer to the product, and help us build a new way for customers to succeed with agentic software.
