Role: SMB Customer Success & Implementation Manager (AI-Based Onboarding & Training Platform for Sales Teams)
About Us:
We are a VC-backed, fast-growing AI company based in California that has an AI-powered platform that revolutionizes sales training and onboarding. We put the success of our customers and people first, delivering that through innovative AI technologies and engaging, cutting-edge software. Our platform leverages state-of-the-art AI to personalize training based on the unique characteristics of each user, helping high-growth SaaS companies transform their sales performance. This role will be a founding member of our Customer Success & Implementation Team. Must be able to work US Pacific Time Zone.
Key Responsibilities:
- Customer Onboarding & Implementation
- Help Customers create high quality training content with our platform
- Build customer relationships and add value to them
- Production Deployment & Adoption
- Expansion & Champion Development
- Customer Advocacy & Feedback
- Cross-Functional Collaboration
Qualifications:
- 3+ years of experience in B2B SaaS in a Sales or CS role
- Basic understanding of sales operations, sales training, and best practices
- Proven track record of managing customer relationships and driving successful outcomes
- Experience with sales enablement, training, or onboarding tools is a strong plus
- Exceptional communication and presentation skills, comfortable engaging with C-level executives and end users alike
- Strong problem-solving abilities with a consultative approach to customer challenges
- Data-driven mindset with ability to analyze usage metrics and translate insights into action plans
- Experience managing multiple accounts simultaneously while maintaining high-touch relationships
- Comfortable learning and explaining AI-powered technologies to non-technical audiences
- Experience with CRM systems (Salesforce, HubSpot), customer success platforms, and Project management/tracking tools.
- Proactive, self-motivated, and able to work independently without constant oversight
- Genuine passion for customer success and helping others achieve their goals
- Adaptable and comfortable working in a fast-paced startup environment where priorities evolve quickly
- Collaborative team player who thrives on cross-functional partnerships
What We Offer:
- Competitive salary and benefits in a high-growth, VC-backed AI company
- Opportunity to work with innovative AI technologies and directly impact customer success
- Close collaboration with founders and leadership team to shape customer experience and company direction
- Fast-paced, dynamic environment with significant growth opportunities as the company scales (great career path opportunities)
- Flexible remote work options
- Culture that prioritizes people and customer success above all else
- Equity opportunity based on contribution
If you are passionate about helping customers succeed, have a strong sales background, and want to be part of a team that's transforming sales training with AI, we encourage you to apply.
