Customer Success Executive

Customer Success Executive (Entry-Level)

Philippines

Full-Time

About the Role

Kreloses is looking for a Customer Success Executive to guide and support customers throughout their journey—from onboarding and activation to ongoing product adoption and long-term success.

In this customer-facing role, you will serve as a trusted point of contact, helping customers understand Kreloses, integrate the platform into their daily operations, and maximize the value of its features and workflows.

You will conduct onboarding and training, provide product guidance, address customer inquiries, and collaborate with internal teams to resolve concerns and continuously improve the customer experience.

This entry-level opportunity is ideal for fresh graduates and early-career professionals who are eager to build a career in Customer Success and SaaS technology.

Key Responsibilities

Your responsibilities will include, but are not limited to:

• Guide customers through onboarding, implementation, and activation so they can confidently use Kreloses in their day-to-day operations.
• Conduct product demonstrations, training sessions, and ongoing education to help customers maximize relevant features and workflows.
• Respond to customer inquiries, provide product guidance, troubleshoot concerns, and coordinate with internal teams when escalation or further investigation is required.
• Build strong customer relationships by understanding their needs and proactively supporting product adoption, engagement, satisfaction, and long-term success.
• Take ownership of customer concerns by identifying the appropriate next steps, following through on agreed actions, and ensuring proper resolution or handover.
• Maintain accurate customer records, documentation, trackers, and follow-ups in accordance with established processes.
• Collaborate with Customer Success, Product, Sales, Operations, and other teams to share customer feedback, address recurring concerns, and improve the overall customer journey.
• Contribute ideas and feedback that support better internal processes, customer experiences, and ways of working.

What We're Looking For

We are looking for someone who enjoys helping people, learning new things, solving problems, and working with technology.

You do not need years of Customer Success experience to succeed in this role. We value your potential, attitude, communication skills, willingness to learn, problem-solving ability, and commitment to taking ownership.

Qualifications

• Fresh graduates and early-career professionals are encouraged to apply.
• Good written and verbal English communication skills.
• Confident, professional, and empathetic when communicating with customers.
• Basic knowledge of Microsoft Excel or Google Sheets.
• Willing and able to learn new software, web-based platforms, and digital tools.
• Strong organizational and time-management skills.
• Good problem-solving and critical-thinking abilities.
• Able to manage responsibilities, prioritize tasks, and follow through on commitments.
• Able to work independently while collaborating effectively with a team.
• Open to feedback and committed to continuous learning and improvement.
• Adaptable and able to perform effectively in a fast-paced environment.

Previous Customer Success experience is not required.

Nice to Have

The following would be an advantage, but are not required:

• Experience in customer service, customer support, BPO, healthcare, administration, or another customer-facing environment.
• Exposure to SaaS products or other technology platforms.
• Experience conducting presentations, demonstrations, or training sessions.
• Familiarity with CRM platforms, ticketing systems, or other online business tools.
• Intermediate Microsoft Excel or Google Sheets skills.
  

Why Join Kreloses

This role will provide you with practical, hands-on experience in:

• Customer Success
• SaaS and technology
• Customer onboarding and implementation
• Product demonstrations and training
• Customer experience and relationship management
• Problem-solving and issue resolution
• Process improvement
• Cross-functional collaboration

You will work directly with customers while building valuable skills that can support your long-term career growth in Customer Success and the SaaS industry.

You will also gain meaningful exposure to customer operations, product workflows, technology, and how businesses use software to improve the way they work.

How to Apply

If you are ready to begin or grow your career in Customer Success and technology, we would love to hear from you.

Apply through LinkedIn and submit your most recent resume.