Work set-up: Hybrid
Work Schedule : Night Shift
Work Location : BGC
Job Responsibilities:
Team Leadership & Delivery Ownership
- Set clear performance expectations tied to customer and business outcomes
- Balance capacity, workload, and prioritization across the portfolio
- Run weekly operational cadences (portfolio, milestone, and risk reviews)
- Coach in real time within active engagements
- Build a high-accountability, high-support team culture
Process & Governance
- Translate strategic direction into standard onboarding motions and runbooks
- Drive full adoption of tools, data standards, and delivery methodology
- Ensure strong project hygiene, timeline integrity, and scope control
- Implement inspection frameworks that eliminate heroics and unmanaged risk
Escalation & Delivery Control
- Act as the first-line escalation point for delivery risk and customer friction
- Lead structured recovery plans for at-risk engagements
- Ensure every project has clear success criteria, a viable plan, and visible status
Operational Performance
- Use data to drive measurable improvement in:
o Time to Value (TTV)
o On-time project launch
o Cycle time predictability
o Portfolio health
- Create closed-loop accountability: inspect → act → improve
Cross-Functional Execution
- Partner with Product, Engineering, Support, and Commercial/CS to ensure onboarding commitments are feasible, sequenced correctly, and operationally owned end-to-end
Transformation Execution
- Lead the day-to-day rollout of new delivery models, automation, and AI-enabled workflows
Required technical skills/experience
- 5–8+ years in Product Onboarding, Implementation, Professional Services, or Delivery
- 2+ years direct people leadership with portfolio accountability
- Proven success driving process standardization and KPI-based performance in a SaaS or multi-product environment
- EHS experience
- Proficiency in software such as, JIRA, Salesforce, Microsoft Office Suite,
- Data Analysis: Ability to interpret customer data, including usage patterns and feedback, to identify trends and inform strategy
- Understanding of software development life cycles and methodologies like Agile and Scrum, using tools such as Trello or Asana.
- Project Management Tools: Experience using software such as Asana or Smartsheets to manage tasks, projects, and timelines effectively
- Knowledge of tools and metrics for tracking customer health, satisfaction, and engagement levels
- Communication platforms: proficiency with digital communication tools such as microsoft teams, and zoom for virtual meetings and customer interactions.
- Ability to coach and review the work of lower-level professionals
- Technical aptitude: Ability to quickly learn industry and product offerings, include comfort with AI tools.
