Customer Success & Growth Manager (Philippine)

TCI is a leading Taiwan-based and publicly traded CDMO (Contract Development and Manufacturing Organization) specializing in health, wellness, and beauty products. Guided by our Integrated Bioscience Design (IBD) concept, we serve global and local brands by delivering high-performance products that are sold in 68 countries worldwide.

Job Descriptions :

1. Manage and grow key customer accounts within assigned market territories to achieve sales and business growth.
2. Build and maintain strong, long-term relationships with customers, and serve as the primary point of contact for customers.
3. Develop and execute customer success strategies to enhance customer satisfaction, retention, and long-term partnership growth.
4. Identify new business opportunities, market trends, and potential customer needs to expand existing accounts and develop new business.
5. Coordinate closely with cross-functional teams, including Product Management (PM), R&D, Manufacturing, and Operations, to ensure smooth project execution and timely delivery.
6. Prepare and deliver business proposals, product presentations, and solution recommendations tailored to customer needs.
7. Monitor project progress, customer feedback, and account performance to ensure successful delivery and continuous improvement.

Requirements :

1. Filipino citizens are preferred, whether they are based in Taiwan or the Philippines.
2. Possess experience in sales account management, business development, or customer success management. Experience in the CDMO, OEM, and ODM business models in the health, wellness, beauty, or functional food industry is preferred.
3. An educational background in Biotechnology, Pharmacy, Food Science, Nutrition Science, or other related fields is preferred, as it will support effective communication about product development and design with both customers and internal teams.
4. Strong communication, presentation, and interpersonal skills, with the ability to build, manage, and maintain long-term customer relationships.
5. Strong problem-solving, organizational, and project coordination skills, with the ability to manage multiple tasks and priorities effectively.
6. Ability to work independently and collaboratively in a cross-functional environment. Experience working with Product Management (PM), R&D, Manufacturing, and Operations teams is highly preferred.
7. Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
8. Fluent in English, both written and spoken. Additional language skills relevant to the assigned market area are an advantage.
9. Willingness to travel as required for customer visits, business development activities, and project support.