Customer Success Advocate (Remote)

As a Customer Success Advocate (CSA), you will manage the end-to-end customer experience by delivering exceptional support and ensuring a seamless customer journey. You will be responsible for resolving customer inquiries, driving customer satisfaction, and fostering long-term customer loyalty. In this role, you will collaborate with cross-functional teams to resolve complex issues, improve support processes, and provide valuable insights that enhance the customer experience.
The CSA will be supporting the Client with Customer Service for their streaming apps.

Job Responsibilities:

• Responsible for providing timely quality after-sales support in English. e.g. technical and customer support to customers via email, chat, and phone.

• Proactively communicate and collaborate with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.

• Demonstrate the ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.

• Work closely with internal stakeholders and support teams to ensure seamless communication and coordination by reviewing current health of systems, performance journals, etc.

• Successfully engage in multiple initiatives simultaneously.

• Align with Product Owners and meet regularly to understand product roadmap.

• Document and advise related internal workgroups on operational best practices.

• Perform other customer success tasks as needed to support the overall success of the department.

• Represents the company in the most positive manner internally and in the communities we serve. 

Job Requirements:

• Candidate must possess at least a Bachelor's/College Degree.

• Excellent Communication skills (writing and speaking).

• BS/BA degree in related field or equivalent experience is desired. Atleast 3 years of customer service/success experience.

• An entrepreneurial spirit and a desire to be proactive.

• Excellent planning, organizational skills, and ability to follow-through until tasks are completed.

• Proven ability to problem-solve and maintain composure in high-pressure situations.

• Self-motivated, proactive, and able to work independently or as part of a team

• Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.

• Proficient in Microsoft Word, Excel, and PowerPoint.

Work Set up

• Full Time with company benefits

• Remote Setup

• 8 working hours (5 days a week)