Location: Meycauayan, Bulacan, Philippines
Company: Nestlé Integrated Business Services Manila, Inc.
Employment Type: Full-Time
Education: Bachelor's Degree
Experience Level: 2+ Years of Relevant Experience
Joining
Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.
Nestlé Integrated Business Services Manila Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team.
A Day in the Role
- Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels
- Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment
- Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines
- Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans
- Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies
- Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery
- Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders
- Support continuous improvement initiatives by identifying root causes and contributing to process enhancements
What Will Make You Successful
- Bachelor's degree in business, Supply Chain, or related field
- 2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes
- Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns)
- Excellent communication and stakeholder management skills
- Strong problem-solving ability with high attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in MS Office and database/reporting tools (SAP)
- Customer-centric mindset with the ability to handle sensitive situations professionally
