Customer Services Manager
Customer Services Manager
primover consultancy services, inc.- Posted 10 hours ago
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Job Description
Qualifications
- Bachelor's degree in business, Management, Marketing, or related field; Customer Service or process improvement training is an advantage.
- 8+ years of progressive Customer Service, Order Management, or Order-to-Cash experience, preferably in FMCG, with atleast 3 years in a people-management role.
- Strong expertise in customer relationship management, order management, complaint and escalation handling, service-level and KPI management, process improvement, and cross-functional collaboration.
- Proficient in ERP/customer service systems, preferably SAP, with strong analytical, reporting, communication, negotiation, and problem-solving skills.
- Customer Focus, Drives Results, Builds Effective Teams, Decision Quality, Collaboration, Customer Service Management, Order-to-Cash, Complaint & Escalation Management, KPI Management, and Continuous Improvement.
- Lead the Customer Service operating model, ensuring timely, accurate, and compliant order management and issue resolution.
- Build strong relationships with key customers, distributors, Sales, and internal stakeholders.
- Resolve customer concerns and escalations while ensuring effective communication and follow-through.
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