Customer Service

XMC Inc. is a Business Process Outsourcing agency dedicated to delivering vital services with a focus on customer service accessibility. The company places a strong emphasis on efficiency and customer satisfaction, striving to meet the evolving needs of its clients. XMC Inc. is committed to fostering a positive and dynamic work environment for its employees.

This is a full-time, on-site Customer Service role based in Cebu. The Customer Service Representative will handle customer inquiries, resolve issues, and provide exceptional support to ensure satisfaction. Day-to-day tasks include responding to calls and emails, assisting with troubleshooting, updating customer records, and escalating complex issues as needed while maintaining a professional and customer-oriented communication style.

• Strong communication and interpersonal skills, including the ability to engage effectively with customers
• Problem-solving and conflict resolution abilities to handle customer concerns
• Proficiency in using customer relationship management (CRM) software and other relevant tools
• Basic computer and data entry skills with attention to detail
• Capability to work efficiently in a fast-paced, high-volume environment
• Fluency in English and excellent written and verbal communication
• Previous customer service experience is preferred but not required
• High school diploma or equivalent; additional certifications in customer service are an advantage