Customer Service Team Lead

Company Description

IT Managers, Inc. is an IT consulting firm dedicated to providing cost-effective solutions tailored to meet the unique needs of our clients. Our focus is on delivering qualified professionals with the right skills to drive seamless and efficient business operations. With a commitment to excellence, we aim to help our clients optimize resources, improve processes, and achieve their goals.

Role Description

This is a full-time, hybrid role for a Customer Service Team Lead, based in Cebu. The Customer Service Team Lead will oversee the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction and efficient issue resolution. Responsibilities include managing customer service interactions, monitoring team performance, fostering team development, and implementing strategies to improve the customer experience. This role involves direct collaboration, reporting, and communicating with clients and internal stakeholders.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Satisfaction practices
• Experience in Customer Service Management, including team coaching and operational oversight
• Strong Communication skills for both internal collaboration and client interaction
• Ability to lead a team, prioritize tasks, and foster a positive working environment
• Adaptability to dynamic work environments and proactive problem-solving skills
• Experience using customer service tools or software is an advantage