Customer Service Supervisor

Customer Service Supervisor — Lead It, Build It, Make It Stick

We're not looking for a caretaker. We're looking for a leader who turns ideas into action — someone who can take a team, a process, or a problem and move it forward. If you're the person who doesn't just spot what's broken but actually fixes it, rolls it out, and gets the team behind it, this one's for you.

What you'll own

You'll lead a team of Customer Service Coordinators — but leadership here isn't a title, it's what you deliver. You'll set the standard, coach people up, and embed the habits and processes that keep the team sharp long after you've put them in place. When something needs to change, you make it happen: you allocate the work, drive the shift, and turn good intentions into results people can measure.

You'll be the engine behind continuous improvement — evaluating how the team works, spotting the bottlenecks, and implementing smarter ways of operating that actually take hold. You'll back it with clear daily and monthly reporting that lands on time and tells the real story. As deputy to the Contact Centre Manager, you'll be the one keeping things running and the team pointed in the right direction.

And you'll still lead from the front: stepping in on the toughest customer escalations, modelling the kind of service that turns complaints into loyalty, and being the steady, decisive presence everyone leans on.

You'll thrive here if you bring

• 1–3 years in customer service, ideally as a supervisor or in a call centre — with a real record of leading, not just participating
• Proven ability to coach, develop, and lift a team's performance
• A bias for action: you implement, you follow through, you make change stick
• The judgment to know what to escalate, what to fix, and what to rebuild
• A calm, confident hand with difficult customers and team escalations
• Sharp communication, on the phone and on the page
• Confidence with Microsoft Office and customer service systems

Why this role

You'll have genuine ownership and the room to leave a mark — to build a team and a way of working that outlasts you. If you're ready to lead by doing, we want to hear from you.

Work Arrangement: Onsite (Ortigas) - Dayshift