Customer Service Supervisor (Local Account)

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Early Applicant

Job Description

Job Responsibilities

Manage, lead, train, develop, and mentor team members
Conflict resolution by engaging with our mobile app users while maintaining a high level of customer service
Handle queries from customers while ensuring total customer satisfaction
Prepare and analyze reports on team performance and customer feedback
Stay updated on industry best practices and implement them to enhance service quality.
Perform other duties as may be assigned

Qualifications

Bachelors degree in any field
Proven experience as a Customer Service Supervisor or similar role
Above average skills in MS Office Applications
Strong command of English and Filipino languages, proficiency in other dialects, a plus
Ability to work in a fast-paced environment and handle challenging situations
Ability to resolve conflicts and handle customer complaints
Can work well with minimum supervision
Applicants must be willing to be assigned to Marcos Highway, Antipolo