About Viva Wellness Drip
Viva Wellness Drip is a luxury concierge wellness company providing premium mobile healthcare services across the United States, with continued international expansion underway. We specialize in bringing healthcare directly to our clients—whether at home, hotels, offices, events, or yachts—delivering exceptional customer service alongside high-quality medical care.
Our services currently include Mobile IV Vitamin Therapy, IM Wellness Injections, NAD+ Therapy, Weight Management Programs, Peptide Therapy, Hormone Optimization, Botox & Dysport, PRP/PRF Regenerative Treatments, Concierge Nursing Services, Wellness Laboratory Testing, and more.
We're looking for an enthusiastic, highly organized Wellness Coordinator to become one of the first points of contact for our clients. If you love helping people, thrive in a fast-paced environment, and enjoy multitasking, we'd love to meet you.
Position Summary
As a Wellness Coordinator, you will play a vital role in delivering an exceptional client experience from the very first interaction.
You will communicate with prospective and existing clients via phone, email, text message, WhatsApp, live chat, and other communication platforms to answer questions, educate clients on our services, coordinate appointments, and ensure every client receives prompt, professional, and compassionate support.
This role requires excellent communication skills, strong attention to detail, outstanding organization, and the ability to manage multiple conversations simultaneously while maintaining a luxury customer experience. The ideal candidate demonstrates the ability to effectively multitask in a fast-paced, client-focused environment while maintaining exceptional attention to detail and delivering a premium customer experience.
Responsibilities
- Serve as the first point of contact for clients via phone, email, WhatsApp, SMS, and chat.
- Answer questions regarding our wellness services, treatments, pricing, and availability.
- Coordinate and schedule appointments with our medical providers throughout the United States and internationally.
- Assist clients in selecting the most appropriate wellness services based on their needs.
- Maintain accurate appointment scheduling and client records.
- Coordinate closely with nurses, nurse practitioners, physicians, and management.
- Respond promptly to inquiries while maintaining exceptional customer service.
- Handle multiple conversations simultaneously with professionalism and efficiency.
- Follow company protocols and maintain confidentiality of all client information.
- Assist with administrative tasks and operational support as needed.
Qualifications
We're looking for someone who is:
- Fluent in written and spoken English.
- Friendly, personable, and highly professional.
- Exceptionally organized and detail-oriented.
- Comfortable multitasking in a fast-paced environment.
- A strong communicator with excellent customer service skills.
- Self-motivated and able to work independently.
- Comfortable learning new software and technology.
- Experienced with Google Workspace (Gmail, Google Calendar, Google Docs, Google Meet).
- Comfortable using WhatsApp, messaging platforms, and scheduling software.
- Previous experience in customer service, healthcare coordination, concierge services, virtual assistance, hospitality, or medical scheduling is highly preferred.
- Experience in healthcare, wellness, aesthetics, or concierge medicine is a plus.
Preferred Skills
- Experience scheduling appointments across multiple time zones.
- Experience working with medical offices or healthcare providers.
- Ability to remain calm and professional during busy periods.
- Strong problem-solving skills.
- Excellent phone etiquette.
- Passion for health, wellness, and customer care.
Benefits
- Fully remote work environment.
- Join a rapidly growing international wellness company.
- Work alongside an ambitious, supportive, and collaborative team.
- Opportunities for professional growth and career advancement.
- Ongoing training and development.
- Be part of an exciting company expanding throughout the United States and internationally.
A Few Things We'd Love to Know
When applying, please include:
- A brief introduction about yourself.
- Your customer service or healthcare coordination experience.
- Why you're interested in joining Viva Wellness Drip.
- Your current availability.
- Your internet speed and home office setup.
- A copy of your resume.
