Customer Service Specialist

The Customer Service Specialist contribute to smooth customer experiences by ensuring high availability and reliability of various platforms/touchpoints used by our customers. They address customer issues as required by a given business scenario.

Job Description

• Resolve incidents and issues as they arise.
• Ensures that raised production tickets are closed within SLA.
• Reviews and assesses Service Requests raised by Business and ensures development is within committed schedule.
• Acts as an alternate Scrum Master whenever the need arises.
• Assists the Scrum Master and Product Owner in managing the Tribe.
• Acts as a pseudoProduct Owner.
• Collect's data and performs customer data analysis to recommend value adding, differentiated solutions/services.
• Provides customer insights from customer data collection and performs analysis of solutions, gaps, customer research and of competitor's products and offerings.
• Functions as first-in-line for customer touch point and engagements.
• Provides inputs for customer solutions powered by data analytics.

Qualifications:

• Bachelor's degree in business, technical, customer service, or any related field
• Knowledge in life insurance operations and financial services
• Working knowledge and hands on experience in using Microsoft Office applications (preferably including Visio)
• Working knowledge of Agile methodology
• At least Two (2) years of relevant experience in the insurance industry

Join a team who is always asking: what can we do better

We break down silos to improve our execution-focused approach, so we can use our advantage of scale, discover fresh perspectives, and new modalities of growth.

Prudential is an equal opportunity employer. We provide opportunities for people regardless of their gender, ethnicity, disability status, age, religion, caring responsibilities or sexual orientation. A diversity of skillsets and backgrounds enriches the organisation. Prudential believes that diversity of experience, thought and background is vital to success, both today and in the future. Click here to find out more about our diversity and inclusivity policy.