Customer Service Specialist
Customer Service Specialist
Monde Nissin Corp- Posted 7 days ago
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Job Description
About The Role
Customer Service Specialist is mainly focused in managing customer orders, which involves completeness, accuracy, and timeliness in processing of purchase orders. Customer Service Specialist serves as the point of contact from order processing to receiving of orders by our customers, an end-to-end process ensuring achievement of optimum Customer Service Level and Cost to Serve. The function also involves developing good and effective work relationship with its internal and external customers.
Key responsibilities
Obtain orders via EDI, WebPO/EPO and provide timely order acceptance, processing orders based on corporate policies and procedures
Coordinate with customers and sales account team on reviewing and validating customer documentation such as PO attachment
Monitor order acceptance/processed and unserved, including backlog management and delivery fulfillment
Prepare order reports
Handle customer complaints professionally and objectively, focusing on understanding customer needs
Demonstrate proficiency in SAP and Web PO Systems, specifically Sales Distribution (SD) Order processing module
Use relevant SAP transaction codes for logistics functions such as inventory transactions and sales query reports
Complete data processing with accuracy and correct sourcing of orders
Provide immediate feedback and coordinate professionally to Sales or directly with the Customer regarding fulfillment concerns
Provide customers with their requirements in full and on time (DIFOT - Delivery in Full & On-Time)
Measure Order Fill Rate and Customer Service Level per account or chain aligned with customer metrics
Provide accurate data to measure customer service level per chain aligned with customer metrics
About You
Good oral and written communications
High customer service orientation
Ability to work effectively in a team and independently
Computer literate with familiarity on SAP proficiency (preferred)
Speed and experience in data processing
Ability to handle multiple tasks without sacrificing quality
Customer Service Specialist is mainly focused in managing customer orders, which involves completeness, accuracy, and timeliness in processing of purchase orders. Customer Service Specialist serves as the point of contact from order processing to receiving of orders by our customers, an end-to-end process ensuring achievement of optimum Customer Service Level and Cost to Serve. The function also involves developing good and effective work relationship with its internal and external customers.
Key responsibilities
Obtain orders via EDI, WebPO/EPO and provide timely order acceptance, processing orders based on corporate policies and procedures
Coordinate with customers and sales account team on reviewing and validating customer documentation such as PO attachment
Monitor order acceptance/processed and unserved, including backlog management and delivery fulfillment
Prepare order reports
Handle customer complaints professionally and objectively, focusing on understanding customer needs
Demonstrate proficiency in SAP and Web PO Systems, specifically Sales Distribution (SD) Order processing module
Use relevant SAP transaction codes for logistics functions such as inventory transactions and sales query reports
Complete data processing with accuracy and correct sourcing of orders
Provide immediate feedback and coordinate professionally to Sales or directly with the Customer regarding fulfillment concerns
Provide customers with their requirements in full and on time (DIFOT - Delivery in Full & On-Time)
Measure Order Fill Rate and Customer Service Level per account or chain aligned with customer metrics
Provide accurate data to measure customer service level per chain aligned with customer metrics
About You
Good oral and written communications
High customer service orientation
Ability to work effectively in a team and independently
Computer literate with familiarity on SAP proficiency (preferred)
Speed and experience in data processing
Ability to handle multiple tasks without sacrificing quality
More Info
Key Skills
About Company