Customer Service Specialist

Metacom Solutions is a Philippines-based information technology and services company offering career opportunities with competitive compensation packages. The company provides medical and life insurance benefits, allowances, and paid leave, along with training programs for both personal and professional growth. Metacom promotes work-life balance through comfortable office facilities, team-building events, and performance incentives. For more details about the company and career opportunities, visit their website.

This is an on-site, temporary role for a Customer Service Specialist located in Makati. The role involves assisting customers through high-quality support, ensuring satisfaction, and addressing inquiries via phone or other communication channels. Daily responsibilities include managing and resolving customer concerns, maintaining a professional demeanor, and enhancing overall customer experience through effective communication and problem-solving.

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Strong skills in Customer Experience and successfully resolving customer issues
• Exceptional Phone Etiquette and effective communication skills
• Ability to work collaboratively in a team-oriented environment
• Prior experience in customer service roles is an advantage
• A high school diploma or its equivalent; higher education is a plus
• Flexibility and adaptability to work on-site in Makati for the duration of the role