Work Set Up: Onsite | BGC, Taguig City
The successful candidates will provide excellent voice and written support to customers, ensuring high-quality service and resolution for travel-related inquiries.
Key Responsibilities
- Handle customer inquiries and requests through voice and written channels.
- Provide accurate information and effective solutions.
- Maintain professionalism and empathy in all interactions.
- Meet performance metrics in quality, efficiency, and customer satisfaction.
- Collaborate with team members to ensure a seamless customer experience.
Qualifications
- Minimum of 1 year of BPO experience is required.
- Strong English communication skills (C1 Level) in both written and verbal forms.
- Must be willing to work on-site in Taguig City.
Educational attainment:
- Bachelor's degree holder, or
- Senior High School graduate, or
- High School graduate (old curriculum)
- Amenable to shifting schedules as required by the account.
