Customer Service Specialist (AU - healthcare)

Position Type: Full-Time

Location: Philippines (Remote)

Schedule: Wednesday-Sunday, 9 AM to 5:30 PM Sydney time

Salary Range: Php35,000 - 40,000 per month

About the Role

In this role, you will help our customers feel supported as they take on their health journey and ensure they have a mate there to help them along the way.

You will be reporting to the Customer Service Manager and support day-to-day customer success and service activities including live chat, email responses, order processing support, and other activities relating to supporting our customers.

Responsibilities

• Respond to / solve inbound customer tickets, emails, live chats, and/or outbound calls.
• Respond to requests for a call back enquiries
• Participate in proactive customer campaigns, i.e., surveys, new product launches, etc.
• Communicate with pharmacies on queries or issues as required
• Assist internal stakeholders with Customer Service related tasks

Competencies and Qualifications

• 3+ years of experience in a customer service environment; experience in healthcare and/or Australian-based companies is advantageous
• Strong English skills (verbal and written) are essential as this role will be communicating via phone, email, and live chat
• Strong technology skills and/or the ability to learn multiple systems (including HubSpot and Front)
• Strong attention to detail
• Experience problem-solving with customers and identifying other potential issues to resolve
• Ability to work independently and as part of a team
• A passion for health and wellbeing

What We Offer

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Paid Service Incentive Leave (SIL)
• Paid Philippines Holidays
• Free Learning and Development Programs

Application Process

We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we'll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.

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