We are looking for a dynamic Client Support Specialist to join our client's customer service team supporting the Americas region.This role offers opportunities to learn, grow, and engage with clients across multiple platforms. Success in this role requires efficiency, adaptability, eagerness to learn, multitasking, and strong tech skills.You will help create meaningful customer experiences through calls, emails, live chat, and social channels.
Duties And Responsibilities
- Deliver exceptional customer service to account holders in the US and Canada.
- Respond promptly to inquiries across multiple channels, focusing on inbound calls and emails (live chat and social support upcoming).
- Guide customers through order-taking, troubleshooting, and navigating company websites.
- Review client accounts and provide updates on orders, subscriptions, shipping, refunds, and other account matters.
- De-escalate client concerns and provide additional support as needed.
- Participate in assigned projects (e.g., call-out campaigns, subscription retention, new product launch support).
- Ensure customer satisfaction through proactive, positive engagement while upholding companys mission to help people Feel Great and Make Life Better.
Qualifications
- At least 1 year of relevant experience in client support or a related field.
- A college degree in Business Administration, Marketing, Health Sciences, or other relevant courses.
- Strong English communication skills (verbal and written).
- Tech-savvy; proficient in MS Office, G Suite, and CS platforms (e.g., RingCX, Slack).
- Flexibility to work on-site, during day shifts, rotating schedules, weekends, and holidays.
- Willingness to extend hours during month-end closing (with paid overtime).
- Consistent and reliable attendance; strong commitment to punctuality and schedule adherence.
- A proactive, collaborative team player.
- Highly organized, detail-oriented, and capable of handling multiple tasks efficiently.
- Strong dedication to delivering exceptional customer service.
- Availability to start immediately.
Benefits
- Allowances Telecommunication Allowance, Transportation Allowance
- Employee Recognition and Rewards
- Performance Bonus
- Government Mandated Benefits
- 13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
- Insurance Health & Wellness
- Life Insurance, HMO
- Time Off & Leave
- Birthday Leave
WORK LOCATION: BGC, TAGUIG.
