Customer Service Sales Specialist I Alabang, Muntinlupa (For Pooling)

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview:

• Provide subject matter expertise for complex issues
• Address required training needs for filling knowledge gaps
• Identify and communicate opportunities for continuous process improvement

Requirements:

• Graduates of any degree, undergrads are also encouraged to apply with compensatory BPO experience
• 35 years of relevant Sales experience with at least 1 year experience in BPO environment
• Telecom industry experience
• Experience in Telecom Sales
• With no issues and concerns reporting onsite 100% in Alabang, Muntinlupa. Candidates who live near our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Skill set

• Strong voice communication capabilities, both verbal and written, ability to understand customer's needs and accurately verify their information
• Selling skill is a must
• PC proficient, comfortable, and familiar with using Microsoft products (Teams, Outlook) and ability to quickly get up to speed on other screens/systems
• Attention to detail, listening skills
• Strong customer orientation skills
• Clear written & oral communication/customer service skills with external as well as internal customers
• Sound analytical & interpersonal skills
• Ability to identify and resolve issues arising during delivery of the service

Process-specific tasks

• Meeting quarterly Retention Target
• Daily outbound customer call and customer contacts targets should be met
• Retention of existing business
• Pass additional service request to CS Team based on case to case
• Account Management in regards of customer account revenue growth and goal of zero customer escalations

We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decisions with certain requirements.

Our office is located at Alabang Recruitment Hub - 5th Floor Recruitment Hub Vector II, Northgate Cyberzone Filinvest Corporate Center, Alabang Muntinlupa

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age,race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines