Customer Service Sales Representative

Company Description

StaffHero empowers businesses to scale efficiently by connecting them with highly skilled remote professionals, primarily from the Philippines, who specialize in sales, administrative, intake, and operations roles. With an all-in-one approach, StaffHero handles recruiting, HR, training, management, and seamless replacements, ensuring uninterrupted workflows. The company incorporates advanced enablement tools like CRM integrations and AI-powered automation to boost efficiency. Trusted by clients across industries, including healthcare and law, StaffHero is dedicated to providing cost-effective and transformative global staffing solutions.

Role Description

This is a full-time remote role for a Customer Service Sales Representative. Responsibilities include building and maintaining relationships with customers, addressing inquiries, identifying sales opportunities, and offering appropriate solutions to meet customer needs. The role requires handling inbound and outbound calls, maintaining accurate records, achieving sales targets, and collaborating with team members to improve the customer experience.

Qualifications

• Customer service and communication skills, including the ability to handle inquiries professionally and empathetically.
• Sales and negotiation skills to identify opportunities, promote services, and achieve targets.
• Administrative and organizational skills, with experience in managing records and resolving issues efficiently.
• Familiarity with CRM software, call handling systems, and workflow automation tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work independent of location and manage time effectively in a remote work environment.
• Previous experience in sales, customer service, and remote teams is a plus.
• High school diploma or equivalent is required; a bachelor's degree is preferred.
• Proficiency in written and spoken English is essential.