Customer Service Sales Representative

Company Description Fusion CX transforms customer experience by combining innovative digital solutions with empathetic, personalized interactions. The company serves diverse industries, including BFSI, Healthcare and Life Sciences, High Tech Growth, Retail, Utility, and Telecom, tailoring its services to specific sector challenges. With a strong focus on Generative AI, Machine Learning, and Automation, Fusion CX helps clients stay competitive while driving customer loyalty and satisfaction. The organization operates in 15 countries and employs 20,000 professionals from varied backgrounds, providing globally informed yet locally relevant support. Team members join a culture that values long-term partnerships, continuous innovation, and the balance of human connection with advanced technology.

Role Description The Customer Service Sales Representative is a full-time, on-site role based in Mandaluyong, focusing on delivering high-quality customer support and sales solutions. Daily responsibilities include handling inbound and outbound customer inquiries, identifying needs, and recommending appropriate products or services to drive sales and customer retention. The role involves managing customer accounts, resolving issues efficiently, documenting interactions in company systems, and following established procedures and compliance standards. Representatives collaborate with team members and supervisors to meet performance metrics, such as customer satisfaction scores, conversion rates, and service level targets. This position requires consistent, professional communication, adherence to schedules, and a commitment to creating meaningful, value-driven customer interactions.

Qualifications

• Strong customer service skills, including active listening, empathy, and conflict resolution.
• Sales and negotiation skills, with the ability to identify opportunities, present solutions, and close deals responsibly.
• Clear verbal and written communication skills in English, with professional telephone and email etiquette.
• Basic computer literacy and ability to work with CRM tools, contact center platforms, and standard office applications.
• Ability to work in a fast-paced, target-driven environment while maintaining accuracy and attention to detail.
• Strong problem-solving skills and capacity to follow processes, guidelines, and regulatory requirements.
• Previous experience in customer service, call center, or sales roles is an advantage.
• Willingness to work on-site in Mandaluyong and to adapt to rotating shifts or schedules as required by business needs.
• At least 1 year experience in Telco and Sales accounts.