Customer Service Representatives

Qualifications:

• Bachelor's Degree or completed 2 years in college (depending on the account's qualifications)
• With 1-2 years BPO Experience

Key Responsibilities:

• Excellent communication and phone skills, with an ability to think and react to situations confidently
• Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions
• Appropriately communicate brand and corporate position, foster and maintain excellent customer relationship and build rapport in every customer contact via telephony or written correspondence
• Able to create a need and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports for existing customers utilizing web-based tools or proprietary software Experience in sales and client account management is a must. Sales and marketing experience in the sports and entertainment industry is preferred
• Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines
• Knowledgeable in Microsoft Word, Excel and Power Point
• Able to work non-traditional hours including weekends and holidays as needed

What We Offer:

• Competitive compensation package with monthly performance incentives
• Meal and other allowances
• Medical coverage for the employees and 3 qualified dependents
• Dental coverage for employees
• Skills enhancement through trainings and personal development programs

If you are passionate about providing top-notch customer service and are eager to grow in the financial services industry, we encourage you to apply!