Customer Service Representative

Responsibilities

• Responding promptly and accurately to customer inquiries via phone, email, or chat.
• Diagnosing and resolving customer issues efficiently and effectively to ensure customer satisfaction.
• Maintaining detailed records of interactions and transactions in the customer management system.
• Providing product information and guidance to customers, assisting with order placements and returns as needed.
• Collaborating with team members and other departments to enhance the overall customer experience and address escalated issues.

Educational Background

• At leastHigh School (HS)orSenior High School (SHS)graduate withminimum 1 yearof BPO international voice experience
• OR completed at least 2 years in college with a minimum of 6 months BPO international voice experience
• We alsowelcome fresh graduates or candidates with no prior BPO experience, provided they demonstrate strong communication skills

Work Requirements

• Willing to workonsite
• Amenable toshifting schedules
• Canstart immediately