Customer Service Representative (WFH) HEALTHCARE ACCOUNT

Work Setup: Work From Home (WFH)

Contract Duration: 1 Year

Location Requirement: NCR candidates only

Salary Range: ₱30,000–₱33,000 per month

Job Responsibilities

• Review health insurance enrollment data for completeness and accuracy.
• Identify and resolve discrepancies before submission to insurance carriers.
• Prepare enrollment reports and census data for carrier submissions.
• Maintain accurate electronic records and documentation.
• Coordinate with insurance carriers to ensure timely processing of client requests.
• Serve as the primary contact for client inquiries via phone, email, and in-person communication.
• Assist with client inquiries and resolve escalated service issues.
• Maintain accurate client records within the agency management system.
• Provide support to the sales team with projects and administrative tasks as assigned.

Required Experience

We are looking for candidates with hands-on experience in health insurance enrollment, particularly those who:

• Have experience using health insurance carrier websites/portals.
• Have previously processed health insurance enrollments and terminations.
• Are familiar with reviewing enrollment information and resolving discrepancies.
• Have experience coordinating with insurance carriers and handling client inquiries.
• Have strong attention to detail and documentation skills.

Recruitment Note: Please prioritize candidates with direct health insurance enrollment experience rather than general customer service or administrative experience.