Employment Type: Full-Time Employment
Work Setup: Hybrid Setup (Onsite for 6 months, hybrid after depends on your performance)
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: 20,000 PHP to 28,000 PHP/Monthly
Job Highlights
- Work-life Balance
- Competitive salary
- Family-oriented Culture
Job Description
- Provide exceptional technical support to customers via phone, email, chat, or other communication channels.
- Diagnose and troubleshoot technical issues, including home appliances and home service set up
- Guide customers through step-by-step solutions, ensuring issue resolution and customer satisfaction.
- Escalate complex technical issues to higher-level support or specialized teams as needed.
- Identify sales opportunities during technical support interactions.
- Offer relevant products, services, or upgrades to meet the customer's needs and improve their experience.
- Use product knowledge and sales techniques to close sales and achieve sales targets.
- Build rapport and trust with customers by actively listening, empathizing, and showing a genuine interest in their concerns.
- Communicate technical information in a clear and understandable manner, regardless of the customer's technical background.
- Manage customer expectations regarding issue resolution and response times.
- Maintain accurate and detailed records of customer interactions, technical issues, and sales activities in a CRM system.
- Provide regular reports on technical support cases, sales outcomes, and customer
Requirements
- Atleast 1 year BPO Experience handling international account.
- Experience in sales/upselling is a must.
- College graduate or undergraduate
- Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation
- High-level written and verbal communication skills.
- Ability to multi-task, stay focused, and self-manage.
- Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines.
- Must have excellent English communication skills.
- Amenable working on a night shift.
- Can work Onsite. Office location is in Eastwood, Libis Quezon City
WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.
