Customer Service Representative – Voice | Retail Banking Experience

We are currently hiring Customer Service Representatives for a leading global organization.

We are looking for candidates with Voice Customer Service and Retail Banking experience who are ready to take the next step in their career in the financial services industry.

Position Details

Position: Customer Service Representative

Location: Philippines

Employment Type: Full-time

Work Arrangement: Onsite

Account: Retail Banking

Channel: Voice

Shift: Shifting schedule

Industry: Banking / Financial Services

Key Responsibilities

• Handle inbound customer calls and provide professional and efficient assistance.
• Address customer inquiries related to retail banking products, accounts, and services.
• Assist customers with account-related concerns, transactions, and service requests.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Follow established banking policies, procedures, and security protocols.
• Perform proper customer verification and authentication.
• Accurately document customer interactions and transactions.
• Troubleshoot and resolve customer issues or escalate complex concerns when necessary.
• Meet established quality, productivity, and customer satisfaction targets.
• Maintain the confidentiality and security of sensitive customer and financial information.

Key Qualifications

• At least 6 months to 1 year of BPO/Customer Service experience.
• Voice account experience is required.
• Retail Banking experience is highly preferred.
• Strong verbal and written communication skills.
• Comfortable handling inbound voice calls and various customer concerns.
• Strong problem-solving and critical-thinking skills.
• Ability to navigate multiple systems and applications while assisting customers.
• Strong attention to detail when handling financial and customer information.
• Willing to work in a shifting schedule, including weekends and holidays, as required.
• Willing to work onsite.
• Must be amenable to standard pre-employment and background-checking requirements.

Preferred Banking Experience

Candidates with experience in any of the following are highly encouraged to apply:

• Retail Banking
• Consumer Banking
• Credit Cards
• Savings and Deposit Accounts
• Loans
• Bank Account Services
• Financial Services
• Banking Customer Service
• Banking Voice Accounts
• BPO Financial Accounts

What We Offer

• Competitive compensation and benefits package
• Career growth and development opportunities
• Training and continuous learning
• Opportunity to build experience in the banking and financial services industry
• Exposure to a global work environment
• Full-time employment

How to Apply

If you have Voice Customer Service + Retail Banking experience, submit your updated CV through FoundIt.

Important: Please ensure your CV clearly indicates your BPO/Customer Service experience, voice account experience, and Retail Banking background.