Customer Service Representative - Voice

Salary: P23,000 + Incentives ( up to 20k+ performance based)

Job Summary:

We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will provide exceptional support to customers through inbound and outbound calls, resolving inquiries efficiently, and ensuring a high standard of service quality.

Key Responsibilities:

• Handle inbound and outbound customer phone calls in a professional manner.
• Address and resolve customer inquiries effectively and efficiently.
• Ensure adherence to quality, compliance, and call control standards.
• Accurately document all customer interactions in internal systems.
• Collaborate with team members and escalate issues when necessary to ensure prompt resolution.

Preferred Qualifications:

• At least 1 year of international voice experience in a BPO or Call Center setting.
• Prior experience in a phone-based or contact center support role.
• Experience with subscriptions or customer retention.
• Strong verbal communication and customer service skills.
• Ability to multitask and manage call flow effectively.
• Comfortable working in a fast-paced environment.
• Positive attitude and willingness to learn and adapt.