Customer Service Representative (US Premium Account) - Healthcare
Job Summary
Highly technical customer service expert with depth of knowledge within a health care setting. This position will require highly analytical, advanced ability to connect with the member, with a depth of knowledge in resolving and navigating within the US health care setting. This position supports health plan members with benefit needs. Candidates must have a proven track record in resolving claims issues, navigating complex health conditions and be the embodiment of empathy as their key driver in member experience. Possesses relationship building behaviors including, but not limited to empathy, curiosity and helpfulness. Ability to demonstrate. active listening, critical thinking, building rapport and being proactive. Clearly demonstrates application of resources and support to provide solutions to customer.
Qualifications
- At least 2 years in College; Open to SHS or with 2+ yrs experience
- At least one (1) year experience in Contact Center setting; healthcare experience highly preferred
Work Set-up: On-site
Schedule: Flexible
Salary
Base pay + Allowances - 39700
Night Differential - 15%
13th Month - YES
Wellness Leave - 30 days
Statutory Benefits - YES
HMO - Upon Hire
HMO Dependents - 3
Medicine - YES
Optical - YES
Dental - YES
Maternity Assistance - YES
Life Insurance - YES
Accident Insurance - YES
Please Note: Completion of Headcount Requirements must be two (2) weeks in advance.
